Refund/Exchange Policy

Refund Policy:

Your trust in Beatrice Bloom London is deeply appreciated, and we are dedicated to ensuring your complete satisfaction with each purchase. Kindly acquaint yourself with the refined details of our refund policy:

Refund Eligibility:

Consideration for a refund extends within 30 days of the purchase date.

To qualify for a refund, the item must remain unused, in its pristine original condition, and packaged as initially received.

Refund Initiation:

To commence the refund process, we kindly request you to contact us at hello@beatricebloomlondon.co.uk providing your order number and a detailed account of the matter.

Our dedicated customer support team will carefully assess your request and guide you through the seamless return procedure.

Return Shipping Etiquette:

Return shipping costs are the responsibility of the customer, unless the received item is damaged.

For your convenience, we recommend employing a trackable shipping service for return shipments.

Refund Processing:

Upon receipt and inspection of your return, you will be notified via email.

Approved refunds will be diligently processed, with the credited amount automatically applied to your original payment method within 5 working days.

Delayed or Absent Refunds:

In the event of a delayed refund, we suggest checking your bank account and contacting your credit card company.

If concerns persist, we welcome you to reach out to us at hello@beatricebloomlondon.co.uk for further assistance.

Exemplary Exchanges:

Items can be exchanged. For exchange requests, please contact us for detailed guidance.

Cancellation Courtesies:

Should the need arise to cancel your order, prompt communication is encouraged. Post-shipment, the standard return policy shall be applicable.